Modernization of Ntuc Income

CASE abridgment: Modernization of NTUC income, book Essentials of Management socialization Systems by K Laudon, page 98 General trouble figure out steps: 1. learn the most classic facts surrounding the show window. 2. Identify the key issue or issues. 3. Specify alternative courses of action. 4. prize each course of action. 5. propose the best course of action. Questions from case: A. Problems faced. How resolved? B. Types of data system and business processes used C. Describe impertinent system D. Benefits E. alert for the future? Below the questions will be answered in combination. Ad 1/A: Facts: Organizational issues: Tedious and idea establish processes Here a value chain analysis could second: 1. Meeting with customers, filling forms 2. Submit forms , sent by dint of messenger to separate department 3. Log, sort and sent to other departments for underwriting ergodic allocation to underwriting staff 4. Accepted proposals sent for printing to other department 5. besides sent for storage to warehouses 6.

Log, store documents in warehouses Technology issues: * ironware issues: crashes * Data storage issues: backup however of one day * software package program issues: COBOL programs bust down * No real time info uncommitted (for agents and advisors) due to batch processing, resulting into loss of opportunities for cross-product gross sales * No up to date information between departments; reliance on natural documents * Problematic connection of HP 3000 to devices used by agents for entranceway of documents * Availability problems (problematic access ! to information) with more agents telecommuting * IT team issues: internally actual products slow and time to launch new products ranging from weeks to months No comparative database to track customer data/applications/accounts loss of opportunities for cross-product sales Ad B: Hardware HP 3000 mainframe with COBOL programs and HP 3000...If you want to view a full essay, order it on our website: OrderEssay.net

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